COVID-19 December 2020 update

COVID-19 December 2020 update (Tier 4)

Following the UK Government’s decision on 19 December 2020 to introduce a new Tier 4 with tighter restrictions in the fight against coronavirus, we confirm that our services continue without interruptions.

Update (January 2021): We continue to remain open as an essential business, also during the UK’s Third Lockdown that started in January 2021.

We continue to exchange your leftover currency

As an essential money service business, leftover currency continues to exchange currency as normal. Our offices in Datchet and London remain open, with updated opening hours during the festive holidays.

Datchet office festive opening hours

  • normal opening hours on weekdays from 9am to 5pm
  • on 24 December 2020 open from 9am to 1pm
  • on 31 December 2020 open from 9am to 1pm
  • closed on weekends and bank holidays

Regent Street office festive opening hours

  • normal opening hours on weekdays from 9am to 5pm
  • on 24 December 2020 open from 9am to 1pm
  • on 30 December 2020 open from 10am to 1pm
  • closed on 31 December 2020
  • closed on weekends and bank holidays

Our Datchet office remains open as normal and we continue to receive post and self-delivered currency as usual. The London office is also accepting self-deliveries as normal. Postal services in the UK continue to work as normal. Royal Mail continues to deliver post as normal, with excellent results. Royal Mail has hired extra staff and opened additional processing centres.

Some of our staff are working from home, including the Finance and Customer Service teams.

For the answers to more questions, please visit our FAQ page. If you have any further questions please contact us.